Return Policy

Last updated:

This Return Policy applies to purchases coordinated through Glexironchar, 36 Lorne Street, Auckland CBD, Auckland 1010, New Zealand.

Region and eligibility

Returns are handled according to this policy and to consumer laws that apply to your order. If you are outside New Zealand, shipping, taxes, and return routing may differ; we will confirm practical steps by email.

Cooling-off and defective goods

If you are a consumer in the EEA or UK, statutory withdrawal rights may apply to distance contracts. For defective or misdescribed products, remedies available under consumer law apply where relevant.

Condition of returns

Food supplements must be unopened, sealed, and fit for resale unless the item is faulty. Opened products may not be eligible unless required by law.

Timeframe

Contact us within fourteen days of delivery for change-of-mind requests where permitted. Faulty items should be reported promptly with supporting photos.

Refund processing

Approved refunds are issued to the original payment method within fourteen business days after we receive and inspect the return, unless a longer period is required by your payment provider.

Shipping costs

Return shipping may be your responsibility unless the return is due to our error or a defective product.

How to start a return

Email info@glexironchar.world, contact@glexironchar.world, support@glexironchar.world, or help@glexironchar.world with your order reference, reason, and photos if applicable.